Faqs
Q. How to book a stay in Hotel Ratna Palace Thane?
a. Online Booking :
Take advantage of our online booking service and reserve your rooms today Visit Us https://www.hotelratnapalace.com
You can also email us your reservation details at bookings@hotelratnaplace.com
b. Phone Booking:
Hotel Ratna Palace Thane offers you the convenience of booking a room over the telephone .Call us on 022 25376660 every day of the week 24/7.
c. Group Bookings :
Wish to make a booking for 5 rooms or more? Please call 9324835484
Q. What are the documents that are required during Check-in at Hotel Ratna Palace Thane?
A. Kindly present the government approved photo identity proof with address of you and your companion(s) (if any) while checking-in. foreign nationals are required to present their Passport and valid Visa. Indian nationals can present any one of these, which is mandatory: Passport, Driving License, Voter ID card, Aadhar Card bearing the holder’s photograph and address.
Q. What is the room tariff for Hotel Ratna Palace Thane?
A. Room tariffs are variable on the basis of occupancy rates and may differ.
Q. What is the check-in and Checkout time of Hotel Ratna Palace Thane?
A. Check in and checkout out is at 1200 Noon. Early arrival and late departure are subject to availability of rooms and chargeable.
Q. When do I need to make the payment?
A. Guests are expected to pay the entire amount for their stay before checking-in. All food/laundry bills should be cleared upon delivery. We accept all major credit/debit cards. All bills must be settled before checkout.
Q. Can I do Bank Transfer, Deposit cash/Cheque in the hotel’s bank account?
A. Yes. Kindly note the hotel’s bank account details: Bank Name : The Saraswat Co-Opreative Bank Ltd, Branch: Vijaynagri (Thane w) Account Name: Ratna Palace Private Limited, Account Number : 108100100103560, IFSC: SRCB0000108
Q. What are the amenities and facilities offered at Hotel Ratna Palace Thane?
A. Blue Ocean in house Restaurant and In-room Dining service, Wi-Fi, Party Hall,
Stuffs which you might forget to carry during your travel e.g. Dental Kit, Razor, etc.
Ironing and Laundry service, Local Travel Assistance, Car rentals, Air Tickets, Bus Tickets, Rail Rickets.
Q. What are the extra services that Hotel Ratna Palace Thane offers?
A. We offer services in terms of cleanliness, and hygiene. We have smartly built spaces keeping in mind the needs of frequent travelers at Hotel Ratna Palace Thane.
Q. Is the room service free of cost?
A. Room service is free of cost. Cleaning of rooms and change of linens/towels are done on a daily basis. However, guests must inform the reception of giving their keys while going out.
Q. Can I order food in the room?
A. Yes, you can dial 9 for ordering food in your room from morning 07:00 to 23:00 hrs.
Q. Do you have laundry service available at the hotel?
A. Yes, guests may request for laundry service in the room.
Q. Can I access Wi-Fi in my room?
A. Yes. You can request hotel’s reception counter, they will provide you the password.
Q. Can I book an airport pickup/drop?
A. Kindly inform us at least 24 hours in advance via phone/email for your airport pickup-drop service. This service will be charged.
Q. How do I cancel my hotel booking at Hotel Ratna Palace Thane?
A. You may cancel your booking over the telephone with the help of our Front Office Executive. Call us on 022 25376660 or 9769676477 we are open 24/7.
Q. What is the cancellation policy of Hotel Ratna Palace Thane?
A. Cancellation received 24 Hours prior to Check-in Time – No charge applicable.
Cancellation received between 0 Hours to 24 Hours of check-in time – 100 % Charge of one night’s Tariff +Tax will be applicable.
No Show will be charged for full stay Booking processing charges of 5.00% will be levied on all the refunds in addition to Cancellation Charges if any.
Q. What is the refund policy of Hotel Ratna Palace Thane?
A. Please note the refund will be processed within 15 working days post sending an email request is sent to the concerned hotel and bookings@hotelratnapalace.com with reservation number of the canceled booking. If in case the payment for the Cancelled booking has been done through NEFT mode of payment, please share a scanned copy of a canceled cheque to the hotel’s email and bookings@hotelratnapalace.com along with the reservation number of the booking.
